Delivery and Payment

LOCAL DELIVERY

For local orders, shipping is on us for orders above $50 nett via Smartpac Courier Service by Singpost and in some instances, courier services.  Delivery timings range between 2-3 working days and start from the day you receive the shipping confirmation email. Delivery timings are an estimate and are subject to possible delays.

Should no one be home to receive the package, the postman will deposit the package into your mailbox. If your mailbox is full, they will leave a collection slip for you to pick it up at the post office. If a product is temporarily out of stock, we will notify you right away via email or telephone with a refund or exchange option.

Same-day home delivery service (latest 10 pm) is available for an order paid before 11 am (working days) at courier fee of $20. For orders less than $50, there is a nominal delivery fee of $7 

Free shipping is not offered in combination with any other offer unless otherwise specified. Use of discounts and coupon codes may disqualify an order for free shipping.

PAYMENT VIA BANK TRANSFER (SINGAPORE ONLY)

We accept payment via Paypal (no account registration required), online credit card, apple pay and bank transfer to the following bank accounts:

UOB Current Account 314-300-488-9

DBS Current Account, 048-903-125-5

For bank transfer, please email your order to cs[at]puretincture.com with bank transfer transaction copy. We will take care of the rest.

INTERNATIONAL DELIVERY

International orders are normally shipped via Singapore Registered Post (International) or an appointed courier.  For bulk orders, these rates do not apply, we will be in touch with a revised subsidized rate.

Country

 Rates

Hong Kong / Malaysia / Macau / Taiwan

S$10 / FREE S$100 (1-3 days)

Brunei / Phillipines / Thailand/ Australia / Indonesia

S$30 / FREE S$200 (3-5 days)

India

S$35 / FREE S$280 (3-5 days)

New Zealand

S$42 / FREE S$280 (1-3 days)

China 

S$18 / FREE S$150 (1-3 days)

Please note any fees charged by customs are the sole responsibility of the customer. The delivery period excludes any delay caused by the local customs. 

For other countries, please contact us on cs@puretincture.com for estimated shipping costs.

To enjoy monthly promotion (e.g. discount for purchases above a certain amount) that cannot be performed via our online purchase system, please email us your order and we will reply with instructions on the same or next working day.

As part of our green commitment, your order may be shipped in recycled or biodegradable packaging or in boxes or material we received from incoming shipments.